Privacy policy

Privacy Policy – RockShoes

Website: https://rockshoes.in
Last Updated: October 24, 2026

At RockShoes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from rockshoes.in.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name, phone number, email address, and shipping address.
  • Billing details and order information.
  • Payment transaction status and payment-related information provided by payment processors.
  • Device information, IP address, browser type, and website usage data.
  • Information you provide when contacting our customer support team.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Send order confirmations and delivery updates.
  • Respond to customer support requests.
  • Process eligible returns, replacements, and refunds.
  • Prevent fraudulent transactions and protect our business.
  • Improve our products, services, and shopping experience.
  • Meet applicable legal and regulatory requirements.

3. Sharing Your Information

We may share necessary information with Shopify, payment providers, shipping companies, delivery partners, and other service providers to operate our store and fulfill your orders.

We may also disclose information when required by law or to protect our legal rights.

We do not sell your personal information.

4. Payment Security

Payments are processed through the payment methods available at checkout. We do not intentionally store complete payment card details on our own systems when payment processing is handled by third-party providers.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, analyze traffic, and improve your experience. You can manage cookies through your browser settings.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, legal compliance, accounting, and legitimate business purposes.

We use reasonable safeguards to protect your information. However, no online system can guarantee absolute security.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent where applicable.

To make a privacy request, contact us using the details below.

8. Third-Party Services

Our store may contain links to or integrations with third-party services. Their privacy practices are governed by their respective policies.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

11. Contact Us

For privacy-related questions, please contact:

Store Name: RockShoes
Website: https://rockshoes.in
Email: [Your Customer Support Email]
Phone: [Your Business Phone]
Address: [Your Business Address]