Shipping Policy – RockShoes

Website: https://rockshoes.in
Last Updated: October 24, 2026

At RockShoes, we are committed to delivering your footwear orders safely and efficiently. Please read our shipping policy to understand our delivery process.

1. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable. Processing may take additional time during holidays, promotional sales, or periods of high order volume.

2. Delivery Time

We aim to deliver orders within 7 days of order confirmation to serviceable locations in India.

Delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, and other unforeseen circumstances.

The 7-day delivery period is an estimate unless a specific delivery commitment is confirmed at checkout.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase. Free shipping offers, if available, will be subject to the conditions stated in the offer.

4. Shipping Locations

RockShoes currently offers delivery to serviceable locations across India, subject to courier availability and PIN code coverage.

Please enter your correct PIN code and address during checkout to help ensure successful delivery.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared where available through your registered phone number, email, or other communication channel.

You can use the tracking details to follow your shipment's progress.

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information, including their full name, phone number, address, and PIN code.

If you notice an error, please contact us as soon as possible. Address changes may not be possible after an order has been dispatched.

7. Delayed or Undelivered Orders

If your order has not arrived within the estimated 7-day delivery period, please contact our customer support team with your order number.

We will assist you in checking the shipment status with the courier and help resolve the issue.

8. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order after delivery. If you receive a damaged, defective, incorrect, or incomplete product, contact us promptly.

To help us investigate your claim, please provide:

• Your order number.
• Clear photographs of the product and packaging.
• An unboxing video showing the parcel before opening, the opening process, and the product received, if available.

We recommend recording an unboxing video when opening your parcel and retaining the original packaging until you are satisfied with your order.

An unboxing video may help us investigate claims, but the absence of a video will not automatically exclude a legitimate claim or remove rights and remedies required by applicable law.

9. Failed Delivery Attempts

Please ensure that someone is available to receive the parcel and that your contact details are correct. If delivery fails, the courier may attempt redelivery according to its procedures.

If the parcel is returned to us, please contact customer support to discuss the available options. Any applicable charges or refunds will be handled in accordance with applicable law.

10. Shipping Policy Updates

RockShoes reserves the right to update this policy when necessary. Changes will be published on this page and will not override rights that customers have under applicable law.

11. Contact Us

For shipping and delivery assistance, please contact:

Store Name: RockShoes
Website: https://rockshoes.in
Email: [Your Customer Support Email]
Phone / WhatsApp: [Your Business Phone]
Business Address: [Your Complete Business Address]

We appreciate your trust in RockShoes and thank you for shopping with us!